to facilitate the necessary functions for a web-shop,Right of claims and withdrawal
If you regret your purchage, you can send an e-mail to: Hjemmeriet@hjemmeriet.com and inform us that you want to change or cancel the order. Please inform us the order number.
Canceling an order is free of charge as long as you inform us before we have dispatched the order. If you want to cancel your order after the order has been dispatched, you may return the products to us within 14 days after you recieve the products as long af the products are unused. Your right to cancel the order therefore is no longer valid if you have used or damaged the products.
Note: You cannot cancel orders on food item, including bacterial cultures and enzymes, cf. "Forbrugeraftalelovens § 9, stk. 2, nr. 1". Refunding an order will not include the value for these products.
You have to pay the shipment cost back to Hjemmeriet, and we will pay you back the full invoiced amount, shipment included, excluded the value for food items.
Shipments returned to Hjemmeriet using "Cash on Delivery" is not accepted.
Returned products must be shipped to:
Hjemmeriet
Nyvangsvej 93
4100 Ringsted
Denmark
If you cancel your order, we will refund the paid amount. This amount will be refunded when we have recieved the products and have controlled that the products are in good condition.
Claims and warranty
By law you will be entitled to have a 24 months period of claims and warranty. This means that you may have the product repaired, money back or refund to some extent, depending on the situation.
It is natural that your right is only valid for cases which can justify that the claim is not caused by misusage of the product.
How fast should I react on claims?
You must inform us about your claim in "due time" after you have discovered the issue. If you inform us within 2 months after the issue has been detected, this is regarded as "Due time".
We refund fair shipment costs
If the claim is fair, we will refund you the (fair) shipment cost as well.
In cases of claims, please send the product to:
Hjemmeriet
Nyvangsvej 93
4100 Ringsted
Denmark
Remember that the products must be shipped using sound packaging and you must get a receipt on the shipment so that we may refund the shipment cost.
If you return products, we need the following information:
Please inform us about the reason for the claim - as detailed as possible.
Note: We do not accept "Cast on Delivery" shipment.
In case of claims and withdrawal
If you have returned a product to us due to claims or withdrawal, we will send you a confirmation mail when we recieve the products. In the mail you will get information about how we finalize the situation.
Se Hjemmeriets handelsbetingelser
4/6 - 973138 @ 8.5.3